By acquiring solutions that handle multiple channels such as social media, web chat, email, and telephony in a common interface, the customer center will be able to maintain dialogue and revenue regardless of which channel and flat the customer moves. Gather dialogue with your customers across chat, email, and telephonyĪt the same time, it is important that the customer center is equipped to respond to requests that also do not come via Facebook Messenger. These ongoing conversations also bring efficiency to your business You can more easily keep track of the interactions across the entire customer license and thus make sure that the customer center does not lose context from the original request or complaint. The same applies if you move the dialog between devices like mobile, tablet and desktop. With the Facebook Messenger plugin, customers can move the call back and forth - seamlessly - from Messenger and the corporate website without losing the conversation’s history or context. Keep the interaction across websites and devices This enables a more seamless experience through the customer demand than previously managed to achieve where chat was exclusively available through the company’s website. As of November 30, 2017, Facebook opened its chat plugin for Messenger to its own websites. In May, I wrote about why Facebook Messenger will be the ideal platform for tomorrow’s customer service.

Facebook messenger website